Returns and Exchanges

At Ashtyn's Attic we take great pride in our products, and we hope you're delighted with your purchase. If for any reason you aren't completely satisfied, you may return non-sale merchandise with an original receipt up to 30 days from the purchase date for a full refund or an exchange.
All sale and special order purchases are final; no refunds or credits are available.
All returns may be made via US Mail.
Shipping charges may apply to mail-in exchanges.
To make a return or exchange, please email us and let us know why and whether you wish to receive a replacement or a refund. Please e-mail us at Support@Ashtynsattic.com to obtain a return authorization number. We are unable to accept returns without this authorization.
We will accept returns of new unopened items sold and fulfilled by Ashtyn's Attic within 30 days of delivery for a full refund. Items should be returned in their original product packaging. If the return is the result of our error, we will pay return shipping costs. If you have received a faulty item you may exchange it for the same item within 30 days of delivery.

Privacy & Security

Ashtyn's Attic shares your concerns about the protection of your personal information, and we are committed to your privacy. The purpose of this Privacy Policy is to inform you about information we may collect from or about you and what we do with that information. The following document discloses our information gathering and dissemination practices for the website www.Ashtynsattic.com.

To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect

This notice applies to all information collected or submitted on the Ashtynsattic.com web site.

On some pages, you can order products, make requests, and register to receive materials. This information is maintained in private files on our secure Web server and internal systems. Our primary goal in collecting personal information about you is to provide a satisfying and customized experience while shopping our web site. We try to use technology in a way that makes your e-shopping experience unique and pleasing. To fully utilize our services, you need to register using our online registration form. You will need to provide information including your name, address, e-mail address and answer one of four questions, which we will use to identify you if you need help remembering your password. On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you need to submit the recipient's name and address.
If you purchase from Ashtynsattic.com, your name and mailing address will be added to the Ashtyn's Attic mailing list and database. We also track certain information about how you navigate our web site. This information is used internally so that we can better serve our customers and improve the online shopping experience. We analyze and compile this information on an aggregated basis. This information is not personally identifiable and may include, but is not limited to, the URL that you came from, whether it was from our site or not, which URL you go to next, again whether or not from our site, what browser you are using and your IP address.

We use IP addresses to help diagnose problems with our server and to administer our web site. We use this information internally to improve the products and services we provide to you. We will never share it with any third parties.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of other Web sites. Our site uses order forms for you to request information, products and services. We collect contact information (such as your email address), and demographic information (such as your zip code). We collect, but do not retain financial information (such as your account and credit card numbers).

One of the many services we offer to you when you register or purchase on our site is to notify you by email about new products and services available from us. These notices and offers will be targeted to your individual preferences and taste. Each email will provide you with the opportunity to opt-out of future emails.

Security

This site has security measures in place to protect the loss, misuse and alterations of the information under our control. All customer information (like your e-mail address and credit card information) is transferred using HTTPS (secure http) and SSL (Secure Socket Layer). Meaning, all data is encrypted by your browser and then decrypted by the web server (our site), rendering the information unreadable.

Email Privacy Policy

Ashtyn's Attic does not sell or rent customers' email addresses to other companies. From time to time you may receive announcements regarding special events and promotions. To discontinue these emails, simply reply with your request to be removed from our database. Please note that if you request to be removed from our email updates database you will still receive email notifications and updates regarding any orders.